Terms of Use
Our terms page borrows the same definitions you see here, so an 'account holder' means the same thing across both documents without surprise rewording.
LEGAL REFERENCE
How pin77 Handles Your Privacy
This is the pin77 privacy policy in plain English. We explain what account data we collect when you open a lobby session with us, why we hold it...
Account dataSession logsPayment metadataYour controlsIndonesia scope
Our Privacy Posture and Scope
We process your personal data under the privacy rules that apply where local law permits us to operate. That means we collect your name, contact details, device identifiers and transaction references when you register and fund your account. We hold this data only as long as your account is active, plus the retention window our licensing obligations require. You can ask us
to export, correct or erase what we hold, subject to fraud and audit duties. We never sell your data, and we share it with payment partners — including DANA, OVO, GoPay and QRIS rails — strictly to move your balance and confirm your identity on supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy Contact Paths
Privacy Inbox
Write to our privacy desk for data export requests, correction of account details, or erasure. We aim for a written reply inside seventy-two hours on business days.
Live Chat
Open the chat tab from your account header and ask for the privacy team. The agent will route your question and log a ticket reference you can quote later.
Data Protection Lead
For escalations or regulator-facing matters, ask any agent to forward your message to our data protection lead. We treat these requests as priority and respond in writing.
REVIEW SIGNALS
Editorial Trust Behind This Policy
Reviewed Quarterly
We re-read this policy every quarter so the wording matches what our systems actually do. If a vendor changes, the...
Legal Sign-Off
Our counsel reviews every material change before it goes live. Nothing in this policy ships without a written sign-off recorded...
Vendor Audits
We audit our payment, KYC and analytics vendors annually. Any partner that touches your data must meet our written controls...
Plain Wording
We rewrite legal text into clear English on purpose. If a clause confuses you, that is on us — message...
Indonesia Scope
This policy is drafted with Indonesia account holders in mind, covering DANA, OVO, GoPay and QRIS flows alongside the standard...
Versioned History
Every previous version of this policy is archived. Ask the privacy desk and we will send the version that applied...
SIDE BY SIDE
Consistent Across Our Policy Pages
Cookie Notice
The cookie notice lists each tracker, and this privacy policy explains the lawful basis. Read them as a pair when you want the full picture.
KYC Notice
Identity checks are summarised here and detailed on the KYC page. Both pages share the same retention windows and the same contact route for corrections.
Payments Notice
How DANA, OVO, GoPay and QRIS handle the financial leg sits in the payments notice. This policy covers the personal-data side that runs alongside it.
Complaints Path
The complaints page mirrors the escalation steps written into section four here, so you are never sent in a circle when you raise a privacy concern.
Account Closure
Closing your account triggers the retention clock described in this policy. The closure page sets out the timing in the same words used here.
Marketing Preferences
Opt-out controls referenced here are the exact toggles on the marketing preferences page, with no hidden lists or separate channels behind the scenes.
What Shapes This Policy Page
Version Stamp
A version number and effective date sit at the head of the policy. If we change anything material we bump the number and email account holders before the change takes effect.
Section Anchors
Each clause has its own anchor link so you can share a direct line to the exact paragraph you want a friend or an agent to read with you.
Glossary Inline
Legal terms are defined the first time they appear. Hover or tap the underlined word for a short explanation written in everyday English.
Change Log
A short change log at the foot of the page lists what moved between versions, so you can spot the edit instead of re-reading the whole document.
Contact Card
A contact card pinned to the sidebar shows the privacy inbox, the chat shortcut and the postal address for written requests under data law.
Print Layout
A print-friendly stylesheet strips navigation so you can save a clean PDF for your own records before you confirm the consent checkbox at signup.
Privacy Questions We Hear Often
We collect the details you give us at signup — name, date of birth, contact channel, device fingerprint — plus transaction references generated when you fund your balance. Nothing beyond what the account flow asks for is recorded.
We hold your data while the account is active, then for the retention window our licence requires after closure. The exact period is written in the retention clause and you can ask the privacy desk for the figure that applies to you.
Yes. Send an erasure request to the privacy inbox from the email tied to your account. We will erase what we can and explain in writing which records we must keep for audit or anti-fraud duties.
Only the partners that make your account work: payment rails such as DANA, OVO, GoPay and QRIS, identity verification vendors, and our hosting provider. Each one is bound by a written contract and audited annually.
No. We do not sell personal data and we do not rent your contact details to third-party marketers. Any messaging you receive comes from pin77 and is controlled by the preference toggles in your account.
Open the profile panel in your account and edit the field directly, or message the privacy desk if the field is locked for compliance reasons. We will correct verified errors inside a few business days.
Every superseded version is archived against its effective date. Ask the privacy desk for the version that applied when you opened your account or when a specific transaction took place and we will send it across.